Returns & Refunds Policy

At PowerHammers.com, we stand behind the quality of our equipment and want every customer to be satisfied with their purchase.

Due to the size, weight, and specialist nature of our machinery, the following return conditions apply.

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a change-of-mind return:

• The equipment must be unused, uninstalled, and in its original condition.

• The equipment must be returned in its original packaging or a suitable equivalent providing the same level of protection.

• All supplied accessories, components, manuals, and documentation must be included.

• Proof of purchase must be provided.

• Prior written return authorisation must be obtained from PowerHammers.com.

Equipment that has been operated or used is not eligible for a change-of-mind return.

Return Shipping & Restocking Fees

For change-of-mind returns:

• Customers are responsible for arranging and paying return shipping, including suitable freight insurance.

• Original delivery and shipping charges are non-refundable.

• A restocking fee of 15% of the equipment purchase price may apply. Any applicable fee will be disclosed when the return is authorised.

• Any damage or missing components identified during inspection may result in additional deductions, where permitted by law.

Returns must be securely packaged and transported using a suitable freight carrier.

PowerHammers.com is not responsible for damage occurring during customer-arranged return transportation.

How to Request a Return

To request a return, contact sales@powerhammers.com within 30 days of receiving your order.

Please provide your order number, the product you wish to return, and the reason for your request.

If your return is approved, we will provide return instructions and the appropriate delivery address.

Do not return equipment without prior authorisation. Unauthorised shipments may be refused.

Damaged, Defective or Incorrect Items

Please inspect your equipment upon delivery, including the external packaging and shipping crate.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at sales@powerhammers.com, preferably within 48 hours of delivery.

Where possible, please provide photographs of the equipment, packaging, and any visible damage. Retain the original packaging until the matter has been resolved.

We will review the issue and arrange an appropriate resolution, which may include replacement parts, repair, replacement equipment, or a refund, depending on the circumstances.

The change-of-mind return fees and conditions above do not apply where we are legally responsible for defective, damaged, or incorrectly supplied goods.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

Orders already dispatched will be subject to the applicable return conditions, including return freight charges.

Special-order or custom-manufactured equipment may be subject to separate cancellation terms disclosed before purchase.

Refunds

Once returned equipment has been received and inspected, we will notify you of the outcome of your return.

Approved refunds will be issued to the original payment method, less any applicable and previously disclosed return fees.

We aim to process approved refunds within 10 business days of completing the inspection. Your bank or payment provider may require additional time to credit your account.

Contact Us

For all returns, cancellations, and warranty-related enquiries, please contact:

PowerHammers.com

Email: sales@powerhammers.com

This policy does not limit any rights or remedies available under applicable law.